Customer Support Archives - A Cut Above VA

I couldn't be more pleased with A Cut Above. When I contacted them, I had been using a friend's son to mow my lawn and he was unable to provide mowing anymore. My lawn was horribly overgrown due to this. I contacted them via email and received a call from Sam within hours. I signed up for their mowing service and a team was here within 24 hours. Sam, Dave, and Jon are friendly, professional, and recommend additional services but do not "bully" you into taking them - they take no for an answer. They send emails alerts when they'll be out, if there's a change (usually due to weather), and once the service is completed. They are up front with their pricing, posting their prices on their informative website. All in all, I am very happy I decided to go with them.

Sara Gauldfeldt

00:43 23 Aug 18

Easy customer service and reliable lawn service. The team emails out the schedule each week and then follows up if there are any changes due to weather. So convenient and never left wondering when the next mow is. My yard has looked clean and professional all year. I recommend this company.

Scott Tilton

18:03 19 Jul 18

The actual yard service is good. No problems there, but it is their communication with their customers that is really excellent. The automated email notices for when service is going to occur is great, but then after every service there is another email requesting feedback about the service. I've given feedback a few times and they are very responsive and even appreciative to have it. Keep the customer happy!

Ann & Jeremy Hurley

03:22 02 Jul 18

A Cut Above is fantastic with their communication and provides excellent service. We always receive an email regarding the timing of our scheduled service, as well as one after it is completed. In addition, we can easily interact with the company and receive rapid responses. In one case, we had guests coming and requested a previously unscheduled service. They agreed with no hesitation, and were out prior to our guests arriving! We recommend them and are very satisfied with their services!

Diana B

11:40 14 Aug 18

After reviewing several other lawn services, and after poor service from another company that charged more per cut, I selected this company. I was really surprised to be able to do everything online, and my first cut was done within 2 days of requesting service. I have been very pleased with the service and recommend Cut Above to everyone!

Khusro Khan

15:01 08 Sep 18

I'm so happy I found A Cut Above. Their team is very courteous, professional and prompt from the front office to service. My lawn has never looked better. Don't wait.... sign up with them today!

Melody Caprio

21:05 23 May 18

These guys are excellent! They really know what they are doing and understand lawns. I love the ease of signing up for a new service and there is a lot of education online. Their prices are upfront and right on their website. You can sign-up for services online and never have to deal with a home sales pitch. On the other hand, they also will come out for no extra charge to give you an assessment if you need one. Our lawn didn't grow grass....PERIOD. In less than a year, we need our lawn cut on a weekly basis. I think their lawn treatment, although pricey, is WELL WORTH it. My only suggestion, I wish they could provide winter services - maybe snow removal or holiday lighting! They are so reliable and their costs are reasonable that I would trust to add these services, if available, to my plan.

Shane Kauffman 1775

21:17 13 Feb 19

We work the team at A Cut Above from the distribution level. They are a great company to partner with. Very knowledgeable. Always looking to improve and train their employees. I wish we had more customers like them.

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2018-11-02T12:29:55+0000

Troy Dean Harris

2018-09-10T13:37:51+0000

A Cut Above Services and profesionalism is what jumps out at you when you meet them for the first time. They thoroughly survey your property and give you the proper estimates expected, not to mention, the affordable pricing that comes with using thier company. Another aspect that you normaly do not experience with landscaping companies is constant communication regarding your services scheduled. A Cut Above gives you weekly updates on your services schedule even as it purtains to the weather so you are always aware of when they are coming. This is a major benefit in itself and the fact they are flexible with your schedule if needed. Lastly, their work is impeccable with precision on how they treat your property and affords me less stress about my land and more time with my kids sports. If your not using A Cut Above now, it would be in your best interest to give them a LOOK!!

Katie Freeman

2018-09-07T15:47:54+0000

Very pleased...they show up when they say they will and communicate well with clients... love them!

Jaime Goodwin

2018-07-06T19:08:53+0000

We couldn’t be more pleased with the services we receive! We signed up a few months ago for the mowing and fertilizing programs after some unpleasant experiences elsewhere. From the start, A Cut Above has gone above and beyond with quickness of response, communication (both during the quote process and ongoing), dependability, cost and results! They do an amazing job and we highly recommend them!

Larry Frank

2018-07-06T16:02:10+0000

Signed on with A Cut Above this year and have been very pleased. They keep you advised of their schedule (via emails) so you know when to expect them and worked very hard during the rains in May and early June to get the cutting done. The lawn looks great.

Ginger Kohles

2018-06-07T20:41:31+0000

A Cut Above lives up to its name! I submitted online quote requests to numerous lawn companies and they were not only super responsive they were also very positive and communicative where the other companies did not respond at all. Chris was punctual (early) to our consult listened to want I was looking for and honest with what I could expect. Not only that he was able to keep the project within my budget and answer my numerous questions. Their crew was also punctual and did a wonderful job! I plan to utilize A Cut Above for lawn maintenance going forward. Super awesome customer service is hard to come by lately and I was super impressed. I would give them and extra star if I could.

Michelle Schroeder Madigan

2018-04-20T21:27:17+0000

Great service and easy to work with. I receive an email prior to any scheduled service so I know when they're coming and can request changes if necessary. Management is very responsive to service requests and quick to visit the house to check on work in progress or answer questions. Emails are always answered in a timely and professional manner and I know that if I have a problem they will be quick to address it. Rates are reasonable and value for services received is good.

Connie Ingram

2018-04-20T21:05:58+0000

We contacted A Cut Above this year after wasting time with another company for two years. We spent a good deal of money with out results. A Cut Above was responsive, professional and thorough. They have visited twice and their work is impressive - Our yard never looked so good. Grass is growing, Weeds are disappearing and the new seed rapidly overtaking bare spots. Out entire yard is transformed thanks to A Cut Above!

Justin Rockett

2018-04-11T03:52:52+0000

MIchael Tashakkori

2018-04-10T21:29:49+0000

I've been signed up for the Cleanup Program for a couple years now and our flower beds look sharp all year long! They have online billing and email you before each service. Love it!

Mark Newton

2018-01-18T19:32:47+0000

Erin Sager

2017-11-25T11:46:19+0000

Chris and his team are always attentive to my needs or concerns. The lawn always looks great. The team is excellent at communication; getting back to me quickly when I contact them. The cutting team is quick and friendly -they always remembered to close our fence gates when they are finished.

Autumn Capps

2017-09-05T13:43:44+0000

It's so awesome to never have to worry about our lawn, or scheduling it! It always looks amazing, and the guys just come and get it done! Thank you for giving us one less thing to worry about in this hectic life!

Ross Beurmann

2017-07-15T20:42:36+0000

A Cut Above is an excellent provider of lawn and landscape services. We reached out to them after I unsuccessfully tried to get new grass to grow and to kill weeds in my yard. They also cleaned up my flower and tree beds. I don't have a lot of time and their service is reasonable in cost. Thanks!

Justin Lough

2017-06-28T01:25:52+0000

Eric Sonnhalter

2017-06-27T20:50:16+0000

First class company. So pleased with their work. My only regret is not calling them sooner!

Matt Malone

2017-06-21T14:59:07+0000

Cut above is a great value and perform excellent work.

Sandra Schoen

2017-06-20T11:12:48+0000

The workers are incredibly efficient, taking very little time to complete each job. My gardening is a work in progress, and the workers somehow know what to cut and what to leave alone. Always get alerts before each cut. Cost is very competitive. Getting a quote was so easy.

Bravo Romeo Romeo

2017-04-28T19:27:53+0000

Contacted a cut above for an estimate, was happy with the quote and within a day service was completed. Very competitive prices and excellent and timely service. Chris was very helpful and the payment portal is quick and easy.

Maureen Naquin

2017-04-08T13:21:31+0000

Our yard looks fantastic The work was done quickly and professionally.

Susan Sheridan

2017-01-23T22:06:04+0000

I have used A Cut Above for about 2 years now and could not be happier. They are prompt and the staff courteous. They do a very nice job for a reasonable price. I would recommend them to anyone.

Rajvi Shah

2017-01-09T19:51:22+0000

We have been using A Cut Above for lawn care since Spring of 2009. I have nothing but good things to say. They are very good about letting you know when they will come out to mow and are always reliable. We have had to schedule services for special occasions and they have always been accommodating of our needs. The staff are very polite and Chris and Dave are very prompt about dealing with any issues you might have. Very professional and excellent service.

Tom Alvy

2017-01-09T01:53:59+0000

A Cut Above did my front walk and porch in stone pavers and it looks amazing. They also did my landscape lighting which is the envy of the neighborhood. The Spring and Fall cleanup with new mulch makes the house look great. I recommend this company for all your landscaping needs.

Anne Crotty

2017-01-08T22:32:01+0000

Definitely the best lawn care company we've ever used! We've been customers now for about five years, and we've been very pleased with their grass cutting service. They work very quickly and leave the yard looking neat and well-cared for. They are quick to adjust the cutting schedule depending on the weather and how fast the lawn is growing. Whenever we've needed to contact them with a question or request, they are prompt in responding.

Jeanne Spofford

2017-01-06T20:57:14+0000

We have used A Cut Above as our landscape company of choice for the past two years. We are very pleased with their services. The people they employ are always here on time, they are considerate and have performed all of the tasks they signed up to do. Our yard stays nice and tidy (for the most part) year round. We have a couple of trees that shed their leaves all over in the fall, but, with their help, we are able to keep our yard up to standard for our HOA. The owners and managers of A Cut Above are wonderful to work with. Their prices are good and they are very responsive to your individual requests. My husband and I would highly recommend them.

Mary Frances DeVito

2017-01-06T19:40:53+0000

Over the years I had hired several companies and individuals but they never did an outstanding job. I couldn't get any of them to trim the euonymous shrubs in my front yard which were almost covering the whole windows. A Cut Above came in and trimmed them beautifully as well as the other shrubs. I'm looking forward to a great relationship with this quality organization.

Sharon Vaughan Smith

2017-01-06T18:36:54+0000

Truly the best, look no further. I have had A Cut Above do my leaf removal these last two years and they have done an exceptional job. This year my neighbor next door who has Parkinson Disease likes to get some exercise when he can and happened to be raking his yard when A Cut Above showed up to my house. My neighbor told me he had raked several piles on the side of where our yards come together and A Cut Above blew those piles into my yard to haul away - something he appreciated a lot. It truly was a heartfelt gesture. The guys at A Cut Above care about their work and how well they do it. We have signed up early for next year because we want to support a company that continues to provide their customers with the best service possible.

Richard Perron

2017-01-06T16:35:34+0000

For the 2016 season I used A Cut Above for Landscape Cleanup and they did an excellent job at a very good price. For the upcoming 2017 season I've selected A Cut Above to take care of not only Landscape Cleanup but also Mowing and Lawn Care. Their quote for these services was detailed, very clear and very reasonably priced. I had occasion to contact Chris about my property area coverage and his response was quick, clear and completely satisfactory. I'm looking forward to A Cut Above's service for 2017.

John Mook

2017-01-06T16:31:21+0000

Absolute 5 Star Company!!! I worked with Scotts at a previous residence and switched over to A Cut Above at a new residence about a year ago because of a lack luster lawn. I did not believe that my lawn was able to be revived. When I switched over Dave & Chris made some wonderful recommendations on the lawn and brought it back to life within months after start up. Now after a year on the A Cut Above program my lawn is flourishing and is in great shape! I would highly recommend this company to anyone else in the area as they have fantastic products, superior customer service, at absolutely great prices! I would highly recommend this company to anyone else in the area looking for lawn and landscaping services.

Janet Place Fuller

2017-01-06T15:53:22+0000

A Cut Above stepped in to my lawn care this past year and helped me salvage my lawn. I have used them for mowing, lawn care applications and leaf removal. In every aspect of their service I have found the individuals performing the work to be professional, courteous and effective. We have two small dogs that love to run so I am very concerned about insuring gates are closed and that I am aware that folks are here to perform work. The workers have been great about knocking on the door and insuring that I am aware of their presence. In addition in the past I have used a local nursery for same services and paid a lot more without any where near the same quality of service. I have already signed up for the upcoming year.

Sandra N Callejas

2016-12-14T13:17:26+0000

Frank Yessika Barrera

2016-10-28T22:29:51+0000

Marcos Barrera

2016-10-28T20:49:38+0000

Alex Donaldo Barrera

2016-10-28T20:43:23+0000

This company do great jobs. Landscape and patios.

Maick Cartagena

2016-10-28T20:33:46+0000

Rob Talastas

2016-10-23T12:37:04+0000

This was my first time using ACA (lawn winter prep). I got an email notification giving me detailed instructions on how to set up an account online and set up payment information. I then got another email giving me a window as to when the work would be performed. This was great, as it allowed me to coordinate being home, as I wanted to check them out in person. Two gentlemen showed up: one started mowing, and the other started with the aerator. As one completed a task, he would start on the next, and completed the job in a timely fashion. I'm very pleased with the job, and will definitely use them again. HIGHLY recommended.

Beth Sharrett Fisher

2016-09-29T18:31:23+0000

We have now used A Cut Above twice for 2 different jobs. We were extremely pleased both times. This particular time they did some work on an existing patio which included redoing our stairs as well as adding on an outdoor fireplace. Dave is wonderful work with. He treats you the way he would like to be treated with kindness and professionalism. He is great to talk to about what you are wanting and hoping for. The guys that did the work were awesome. They did great work and we could not be happier with our new outdoor space. I was extremely pleased with the fact that they wanted me to be 100% happy throughout the entire process if that meant changing something I wanted changed they did it without complaint. A Cut Above is awesome with communication. They are very quick to respond with any questions or info. I cannot wait to use A Cut Above again for our next project. I highly recommend!