Release of Liability Disclosure

Lawn Mowing Service Disclaimers

• A Cut Above customers have the option to request for us to skip the weekly cut by replying to the email notification OR submitting a ticket from within our Client Portal (24 hour notice is needed to process a skip request). Since skipping usually leads to excessive turf overgrowth, requesting a skip voids all A Cut Above quality guarantees for the next cut. A Cut Above reserves the right to cancel agreements for accounts who skip their mowing service more than 4 times in one year. We also reserve the right to double charge for the next service if the grass is long after a recent skip request (This is non-negotiable and 100% at our discretion). 
• If our crews arrive and the work has already been completed by someone else, or you turn them away, we reserve the right to still charge for the service due to costs involved with traveling to the site.
  

• The equipment used on your lawn is determined and quoted by our expert landscapers, therefore for any request for customized equipment usage on a property it will be quoted separately and must be requested at least 24 hours prior to service for approval of a new customized bill rate. 
  

• We do not bag/remove grass clippings from the property. Our machines are equipped with "Mulching Blades" which are designed to chop the clippings into fine pieces and redistribute back into the lawn as a natural fertilizer. Due to the high costs involved with dump fees, A Cut Above can remove the clippings upon request starting at an additional charge of $149 per instance (larger properties may require a custom quote).

• Please remove pet waste from the yard before your scheduled service. We reserve the right to skip the service, and still charge, if your lawn technician determines there is too much pet waste on the property.
  

• We mow every 7 days during Spring/Fall and every 7-10 days during the hot Summer months, weather permitting.
  

• A Cut Above is not responsible for turf damage caused by our equipment due to the lawn being too wet at the time of service. If the customer feels the lawn is too wet to cut they have the right to request to be skipped and we'll be back during the next round/rotation. If our mowers create any mud stains/ruts due to the lawn being wet your crew leader will apply seed to the area at the end of the service to promote new growth. 99% of mud stains/ruts are superficial and the areas will come back quickly, usually after the next rain. Please note that we need at least 24 hours notice to process a skip request. We also reserve the right to double charge for the next service if the grass is long after a recent skipped service (This is non-negotiable and 100% at our discretion). 

• A Cut Above reserves the right to double charge if the property is overgrown and we are forced to double/triple cut the turf. Most of the time the need to double charge is only enforced during the first service for new customers, or if the lawn was skipped in previous weeks.
  

• For "1 Month of Mowing" service option: No Skipping Cuts and/or Saving Cuts For Later. This is intended to be a short term solution across consecutive 4 weeks. Also, we do not bag grass clippings with our mowing service. We charge $149+ per instance of bagging requests (due to related disposal fees).

Cleanup/Landscaping Service Disclaimers

• Treated areas should expect no weed growth for 2-4 weeks after each visit. Any weed development after 4 weeks is not covered under warranty and will require a charge to return and treat.
  

• Tree trimming is not included with our cleanup services. Small tree work can be performed at an additional fee and upon request only. For larger tree work we can refer you to a tree contractor.