Scheduling FAQs
Annual Programs
- Mowing Notifications: We set the upcoming weekly schedule at the end of each week, and then we send out an email notification with your estimated next mowing service date (usually Saturday/Sunday). Once your mowing service is completed you’ll also receive an email confirmation notice.
- Cleanup and Landscaping Maintenance Visit Notifications: 1–2 weeks before the service you’ll receive an email notification with your estimated service date. You can then use the client portal to view the status of your job(s) up until the service date. Once the visit is completed another email notification is sent.
- Lawn Fertilizer Program Visit Notifications: 1–2 weeks before the service you’ll receive an email notification with your estimated service date. You can then use the client portal to view the status of your job(s) up until the service date. Once the visit is completed another email notification is sent.
NOTE: Please know that if your weekly service is delayed we’ll be there as soon
as possible, with the goal being to complete ALL jobs scheduled by the end of the week
(including Saturday and Sunday).
One Time Services
- Once your order is processed we’ll send you two separate emails. The first is essentially your receipt for the order. The second email will include your expected upcoming service date so that you can plan for our arrival. NOTE: The second email is usually received within 24–48 business hours of signup.
- Unfortunately we cannot promise a set day of the week for your recurring mowing service. Since the service is outdoors we’re constantly dealing with weather delays that usually cause at least one rainout or delay per week.
- Another reason why we can’t promise a set day per week is routing logistics. Each route is optimized weekly to minimize drive time starting from our shop in Sterling, VA. Without this optimization, pricing would have to increase significantly.
- It’s our goal to keep all lawns on a recurring schedule that keeps them looking A Cut Above throughout the entire mowing season.
- If you have any job notes or photos you’d like the crew to view before starting your job, please reply to your pre-service email notification with them and we’ll add them to your upcoming job notes.
- Our crews use an app to manage their jobs and review notes and photos before starting each service. Please try to send notes and photos at least 24 hours before your service date so we have time to get them to your crew.